企业效能 · 创新咨询Enterprise Effectiveness · Innovation Consulting
不讲黑话 · 听完就懂 · 做了就变 · 杰全道咨询 No Jargon · Real Clarity · Actual Change · Quandao Consulting
"效能和创新
从来不是两件事——
它们是同一个竞争力的两面。"
"Effectiveness and innovation
are never two things —
they're two sides of the same competitive edge."
关于杰哥About Roger Chung
"我不是学了敏捷去教别人的顾问。我是在真实项目里把它用出来,才开始帮别人的人。" "I didn't learn agile to teach it. I used it in real projects first — then started helping others."
从工程师到项目经理,从敏捷教练到独立顾问——我的每一步都在回答同一个问题:组织怎样才能真正动起来?
我服务过欧莱雅、宝马车联网、国家电网、拜耳等企业,涵盖科技、制造、金融、快消、汽车行业。我不讲标准流程,我善于读懂你公司的现场,用核心思维融合实际情况,给出真正能落地的解法。
From engineer to project manager, from agile coach to independent consultant — every step has been answering the same question: how do organizations actually move?
I've worked with L'Oreal, BMW Connected Vehicle, State Grid, Bayer, and more. I don't follow standard playbooks — I read your specific situation and apply core thinking to build solutions that actually land.
3S创新体系 · Roger Chung原创方法论The 3S Framework · Roger Chung's Original Methodology
大多数企业的创新失败,不是因为缺少想法,而是因为战略、能力、执行三个层面彼此脱节。3S框架提供了一套贯穿上下层级的系统性方法,让创新真正落地。 Most organizations don't fail at innovation because of a lack of ideas — they fail because Strategy, Skill, and Sprint operate in silos. The 3S Framework connects all three layers into one closed-loop system.
3S框架已系统化整理于著作《To Survive in the AI Era: Enterprise's 3S Innovation Workbook》 The 3S Framework is fully documented in To Survive in the AI Era: Enterprise's 3S Innovation Workbook
获取书籍 ↗Get the Book ↗服务Services
无论你是需要系统性解决组织问题的高管,还是需要为团队定制高质量培训的HR负责人——我只做一件事:让改变真正发生。 Whether you're an executive needing systemic organizational change, or an HR leader seeking high-quality custom training — I do one thing: make change actually happen.
适合 → CEO · CIO · CTO · PMOFor → CEO · CIO · CTO · PMO
你花这笔钱,能拿到什么?——典型客户在合作结束后拿到的结果: What do you actually get? Here's what typical clients walk away with:
适合 → HR Director · HRBP · 培训负责人For → HR Director · HRBP · L&D Leaders
不买"听完就忘的课"——培训结束后,你的团队能拿到: Not "forget-it-by-Monday" training. After the session, your team walks away with:
亚马逊出版著作Published on Amazon KDP
从创新框架到业务路线图,从战略设计到敏捷落地——完整覆盖企业效能提升的全链路。 From innovation frameworks to business roadmaps, from strategy design to agile execution — a complete system for enterprise effectiveness.
第一部Book 1
围绕3S框架(战略·能力·冲刺)展开,专为企业决策者、高管和顾问设计的闭环创新手册。评分9.5/10。 Built around the 3S Framework (Strategy · Skill · Sprint). A closed-loop innovation workbook for executives, founders and consultants. Rated 9.5/10.
第二部Book 2
为什么90%的企业完成所有开发功能后,依然无法实现业务增长?本书首创「双轨制耦合交付体系」,帮助企业从「功能交付工厂」蜕变为「业务价值引擎」。 Why do 90% of companies fail to achieve business growth after completing all features? This book introduces the Dual-Track Coupled Delivery System — transforming organizations from feature factories to business value engines.
洞察Insights
人效优化
Talent Effectiveness
某制造企业生产总监,年薪50万,72%的工作时间耗在报销核对、PPT格式调整、物料协调上。核心的产线优化、供应链降本,根本没时间做。6个月后,这个数字降到了8%——不是换了人,是换了机制……
A manufacturing plant director. ¥500K salary. 72% of working hours spent on expense reconciliation, PPT formatting, and materials coordination. Zero time for production optimization or cost reduction. Six months later, that 72% dropped to 8% — same person, different system…
三大根因:① 无岗位价值分级——高管承接所有层级的工作;② 无事务拦截机制——所有琐事直接对接高管;③ 无匹配的考核导向——KPI考核琐事完成率而非核心成果。
Three root causes: ① No role-value tiering — executives handle all levels of work; ② No task-filtering mechanism — all requests go directly to the executive; ③ Misaligned KPIs — measuring task completion instead of strategic outcomes.
三步解法:① 岗位价值分级(核心/重要/常规/低价值四级);② 配置商务助理推行事务拦截;③ 重设高管KPI,仅考核战略落地、业务增长、团队成长三个维度。
Three-step fix: ① Value-tier all tasks (Critical / Important / Routine / Low-value); ② Assign a business assistant with task-filtering rules; ③ Rebuild executive KPIs around strategy execution, business growth, and team development only.
企业最大的浪费,不是员工摸鱼,而是把高价值的人放在低价值的事上。
The biggest waste in any organization isn't employees slacking — it's putting high-value people on low-value work.
流程优化
Process Design
一个需求走47个签字,少则3天多则半个月。出了问题回头追责,每个人都说"前面的人已经看过了"。层层审批不是在管控风险,是在把责任彻底稀释……
One request. 47 signatures. Three days minimum, two weeks typical. When something goes wrong, everyone says "the person before me already reviewed it." Layers of approval don't control risk — they dissolve accountability…
某财务科技公司改造成果:审批节点从47个压缩至最多21个,平均审批时长从2个月缩短至4小时,因审批不严造成的需求延期率从80%降至10%以下,审批责任明确率100%。
Results from a fintech company: Approval nodes cut from 47 to 21 max. Average approval time: 2 months → 4 hours. Requirement delay rate due to approval issues: 80% → under 10%. Accountability clarity: 100%.
三步根治:① 审批节点瘦身,最多3个节点,明确"谁申请谁负责、谁审批谁担责";② 分级授权,按金额和事项类型下放决策权;③ 审批追责制度,审批人对结果终身负责。
Three fixes: ① Slim approval nodes to 3 max, with clear ownership; ② Tiered authorization by amount and type; ③ Lifetime accountability — approvers own outcomes, not just signatures.
层层审批不是管控,是推卸责任。权责对等,才是真正的风险管控。
Layered approvals aren't control — they're distributed blame. Real risk management means matching authority with accountability.
组织效能
Organizational Efficiency
麦肯锡调研显示,66%的高管承认自己公司效率极低。人越来越多,速度越来越慢——以前几个人一天搞定的事,现在几十个人要做一周。规模越大,效率越低,增长越慢……
McKinsey research shows 66% of executives admit their organization is highly inefficient. More people, slower results — what three people finished in a day now takes thirty people a week. The bigger you grow, the slower you move…
规模化低效的三大根源:① 流程在部门间断裂推诿,无完整价值流;② 决策权集中在上层,离业务最远的人在拍板;③ 员工不清楚自己的工作在为客户创造什么价值,无效工作大量存在。
Three root causes of scaling inefficiency: ① Processes break and stall at department boundaries; ② Decision authority sits furthest from the customer; ③ Employees don't know what value their work creates — so non-value work proliferates.
三个核心原则:① 端到端价值流打通,消除部门墙;② 最小授权单元,让听得见炮火的人做决策;③ 全员价值共识,从根源杜绝无效工作。
Three core principles: ① Build end-to-end value streams, eliminate department silos; ② Minimum authorization unit — let those closest to the customer decide; ③ Organization-wide value clarity — eliminate non-value work at the root.
没有效率的规模,越大越危险。企业的增长,靠的是效率提升,不是人员扩张。
Scale without efficiency is a liability, not an asset. Growth comes from doing more with what you have — not from hiring more people to do the same things slowly.
FAQ
关于企业效能、敏捷转型和创新管理,这些是我被问得最多的问题。The questions I get asked most about enterprise effectiveness, agile transformation, and innovation management.
联系我Get in Touch
填写下方表单,我会根据你描述的情况,在48小时内给你一份「组织效能快速诊断报告」——找出你现在最大的效能漏洞在哪里,以及可以立刻开始做的3个动作。完全免费,无任何销售压力。 Fill in the form and I'll send you a free Org Effectiveness Quick Audit within 48 hours — identifying your biggest efficiency gap and 3 actions you can start immediately. Free, zero sales pressure.
企业内训课程Corporate Training
从基层团队到C级高管,从半天工作坊到两天深度训练营。所有课程均根据企业实际场景定制,不套路,不讲教科书,确保学员带得走、用得上。 From frontline teams to C-suite executives, from half-day workshops to two-day immersive bootcamps. Every course is customized to your organization's real context — no off-the-shelf content, no theory without practice.
融合 Scrum Alliance · SAFe · IDEO U · Agile Business Consortium · Agile Leadership Journey 六大全球权威框架,覆盖实体产品 × 数字化产品双轮驱动,帮助企业构建从初级执行到高级策略的全链路产品竞争力。
Integrating six global authority frameworks including Scrum Alliance, SAFe, IDEO U, Agile Business Consortium and Agile Leadership Journey. Covers physical and digital product dual-track delivery to build full-chain product competitiveness.
实战知识库Practice Knowledge Base
每一篇都来自真实项目的实战复盘——不讲教科书,只讲在客户现场真正有用的那些。 Every entry comes from real engagements — not textbooks. What actually works on the ground, and why.
Scrum · 敏捷框架Agile
硬套标准Scrum的结果是Sprint计划两天后因合规被推翻,迭代节奏崩溃。我们的解法不是取消Scrum,而是在框架外加了一条缓冲带……Forcing standard Scrum in compliance-heavy orgs causes Sprint plans to collapse within days. The fix isn't to abandon Scrum — it's to add a buffer layer outside the framework…
阅读实战案例 →Read the case →
双钻模型 · 创新方法Double Diamond · Innovation
大多数团队以为自己在发散,实际上是在为决策者已有的预设答案寻找论据。真正到位的发散必须同时满足两个条件……Most teams think they're diverging — they're actually finding evidence for conclusions already made. Real divergence requires two conditions simultaneously…
阅读实战案例 →Read the case →
八大浪费 · 精益管理8 Wastes · Lean
传统八大浪费聚焦执行层,但有一种更致命更隐蔽的浪费——不决策、假装决策、翻盘式决策。它放大其他所有浪费……The classic 8 wastes focus on execution. But there's a more lethal, invisible one — non-decisions, fake decisions, and reversed decisions. It amplifies all others…
阅读实战案例 →Read the case →
Kanban · 敏捷框架Agile
看板落地失败的常见原因不是板子画得不对,而是只搬来了可视化的表象,没引入限制在制品和管理流动的内核……Most Kanban failures aren't about drawing the board wrong. They import the visual without the core: WIP limits and flow management…
阅读实战案例 →Read the case →
SAFe · 规模化敏捷Scaled Agile
PI Planning的核心价值不在于两天的时间盒,而在于跨团队依赖关系被显性化、被面对面协商这个过程。我们把它压缩成了一天……PI Planning's value isn't the two-day timebox — it's making cross-team dependencies visible and negotiated face-to-face. We compressed it to one day…
阅读实战案例 →Read the case →
LeSS vs SoS · 规模化敏捷Scaled Agile
选框架的核心变量不是团队数量,而是产品边界和团队耦合度。选错框架的代价是直接而隐蔽的……The real decision variable isn't team count — it's product boundary and coupling degree. Choosing wrong has direct and hidden costs…
阅读实战案例 →Read the case →
精益管理 · 服务型团队Lean · Service Teams
服务型团队的库存是看不见的:未回复的邮件、待审的方案、进行中的需求讨论。它们不占物理空间,却占用了最稀缺的资源——注意力……Service team inventory is invisible: unread emails, pending proposals, open requirement discussions. No physical space — but consuming the scarcest resource: attention…
阅读实战案例 →Read the case →
斯坦福五步法 · 创新方法Design Thinking · Innovation
B2B场景中"用户"和"客户"往往不是同一个人。硬套标准共情做法,要么拿不到真实信息,要么拿到的是被精心挑选的客套话……In B2B, "user" and "customer" are rarely the same person. Standard empathy methods either fail to get real information or return carefully curated pleasantries…
阅读实战案例 →Read the case →
Google HEART · 用户体验UX Measurement
HEART在B2B产品和企业内部系统中面临同一挑战:没有大规模数据。但这不意味着用不了,而是需要"小样本替代"策略……HEART faces the same challenge in B2B and internal systems: no large-scale data. But that doesn't mean it's unusable — it means small-sample substitution…
阅读实战案例 →Read the case →
用户体验设计 · 服务设计UX Design · Service Design
一张体验地图贴到墙上时,各部门的第一反应是沉默。地图清楚显示,客户为了完成一件事被迫在五个部门间辗转……When an experience map goes on the wall, departments go silent. The map shows clearly: the customer crosses five departments just to complete one thing…
阅读实战案例 →Read the case →